Please review the terms and conditions applicable to your purchase.
I. Ocean Park Surprise Offer Promotion Terms and Conditions
II. Exclusive Offers to Hong Kong Residents Terms and Conditions
III. Admission Ticket and Hong Kong Authentic Food Pass Combo Terms and Conditions
IV. Unlimited Entry Pass Terms and Conditions
V. Ocean FasTrack Terms and Conditions
VI. Car Park Reservation Terms and Conditions
VII. Starry Summit Glamping Terms and Conditions
VIII. Ocean Park (the Park) Animal Encounter / Keeper Series Programmes Rules and Regulations (Applicable to “Dolphin Encounter”, ”Penguin Encounter” & “Honorary Panda Keeper” programmes.)
IX. Ocean Park (The Park) Meet-the-Animal Series Programme Meet the Animals Series (Applicable to “Meet the Giant Panda”, “Meet the Walrus”, “Meet the Dolphin”, “Meet the Sea Lion”, “Meet the Meerkat” & “Meet the Aldabra Tortoise” programmes.) Rules and Regulations
X. Young Explorers Club – Nature Exploration and Creative Communication & Drama Play Terms and Conditions
XI. Whiskers Village Overnight Camp Terms and Conditions
XII. Ocean Park Nature Art on Bread Workshop Terms and Conditions
XIII. Ocean Park (The Park) Adventure Camp – “Junior Walkers” & “Adventurous Walkers” Terms and Conditions
XIV. Souvenir Voucher Terms and Conditions
&
General Terms and Conditions

I. Ocean Park Surprise Offer Promotion Terms and Conditions
Ocean FasTrack (Grand) Terms and Conditions:

Present this redemption voucher during Ocean Park’s opening hour to redeem one wristband and one physical Ocean FasTrack ticket at Waterfront Gifts or The Lodge souvenir shop.
Holder of Ocean FasTrack (Grand) is allowed to have priority access of below rides and attractions. Only one guest is allowed for each priority access, and each ride or attraction can only be selected once.
Ocean Park Corporation reserves the right to change/terminate the content of this redemption voucher at any time without prior notice. Applicable attraction: Cable Car Waterfront Station (Single Trip) | Ocean Express Waterfront Station (Single Trip) | The Grand Aquarium | Merry-Go-Round | Cable Car Summit Station (Single Trip) | Ocean Express Summit Station (Single Trip) | Arctic Blast | Ferris Wheel | Hair Raiser | Ocean Park Tower | Raging River | Shark Mystique | South Pole Spectacular | The Rapids | Wild Twister | Mine Train | The Abyss | The Flash | Bumper Blaster
Rides and attractions may have different restrictions on age, height or usage. Guests must comply with each ride or attraction's Rules and Regulations and follow the instruction of on-site staff.
Ocean Park reserves the right to close any of the listed rides or attractions for maintenance or any other reasons without prior notice. For maintenance schedule, please visit Ocean Park website (www.oceanpark.com.hk) or refer to on-site signage.
Ocean FasTrack (Grand) is only valid on the date or redemption.
Ocean FasTrack (Grand) will be void if altered or defaced.
This redemption voucher does not include Ocean Park admission ticket. Guest must hold a valid admission ticket or admission pass when entering the Park, and must make online reservation prior to visit.
This redemption voucher is valid until June 30, 2021 and will be forfeited after the expiry date.
Ocean FasTrack (Grand) is non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. The offer cannot be used in conjunction with other promotional offers.
The redemption voucher can only be used once.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.

4-course Lunch Set at Ocean Park Neptune’s Restaurant Terms and Conditions:

Present the redemption voucher to enjoy one set of 4-course lunch set at Ocean Park Neptune’s Restaurant.
Must be redeemed at specified time (12:00nn – 3:00pm).
Advanced reservation is required. Please call the Restaurant and Function Booking Centre hotline at (852) 3923 2161 (10:00am to 9:30pm) or (852) 3923 2323 (10:00am to 6:00pm).
The redemption voucher does not include Ocean Park admission ticket. Guest must hold a valid admission ticket or admission pass when entering the Park, and must make online reservation prior to visit.
The redemption voucher is valid until June 30, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
The redemption voucher can only be used once.
Food and beverage items are subject to availability, and may change without prior notice.
The restaurant may be closed for private functions or change its opening hour without prior notice.
For the restaurants’ opening hours, please visit Ocean Park website (www.oceanpark.com.hk), Ocean Park App or contact Restaurant and Function Booking Centre at (852) 3923 2161 (10:00am to 9:30pm) or (852) 3923 2323 (10:00am to 6:00pm).
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park Corporation reserves the right to change/terminate the content of this redemption voucher at any time without prior notice.

4-course Lunch Set at Ocean Park Ginger Grill Terms and Conditions:

Present the redemption voucher to enjoy one set of 4-course lunch set at Ocean Park Ginger Grill.
Must be redeemed at specified time (12:00nn – 5:00pm).
Advanced reservation is required. Please call the Restaurant and Function Booking Centre hotline at (852) 3923 2161 (10:00am to 9:30pm) or (852) 3923 2323 (10:00am to 6:00pm).
The redemption voucher does not include Ocean Park admission ticket. Guest must hold a valid admission ticket or admission pass when entering the Park, and must make online reservation prior to visit.
The redemption voucher is valid until June 30, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
The redemption voucher can only be used once.
Food and beverage items are subject to availability, and may change without prior notice.
The restaurant may be closed for private functions or change its opening hour without prior notice.
For the restaurants’ opening hours, please visit Ocean Park website (www.oceanpark.com.hk), Ocean Park App or contact Restaurant and Function Booking Centre at (852) 3923 2161 (10:00am to 9:30pm) or (852) 3923 2323 (10:00am to 6:00pm).
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park Corporation reserves the right to change/terminate the content of this redemption voucher at any time without prior notice.

Ocean Park Adult Admission Ticket Terms and Conditions:

This is an Ocean Park admission ticket for 2 adults. Both persons must enter the Park at the same time.
Online reservation must be made prior to visit.
This ticket is valid until June 30, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
Cannot be used for upgrade to Unlimited Entry Pass.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park reserves the right to terminate this promotion without any prior notice.

Personalized Photo-storybook at OPX Terms and Conditions:

Present this redemption voucher during Ocean Park’s opening hour to redeem the 2 copies of personalized photo-storybook at OPX.
Guest needs to contact Ocean Park through WhatsApp (5216 3519 or 5245 6249) or email (cs_retailoperations@oceanpark.com.hk) to make reservation for on-site photo taking at OPX at least 5 days prior to the visiting date.
This redemption voucher does not include Ocean Park admission ticket. Guest must hold a valid admission ticket or admission pass when entering the Park, and must make online reservation prior to visit.
This redemption voucher is valid until June 30, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
The redemption voucher can only be used once.
Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that guest provides the product photo, the redemption voucher and the redemption receipt through email to cs_retailoperations@oceanpark.com.hk within 7 days upon receipt of merchandise. Ocean Park reserves the right to accept the exchange of merchandise on such terms that it may determine at its sole discretion.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park Corporation reserves the right to change/terminate the content of this redemption voucher at any time without prior notice.

Ocean Park X Just Gold Diamond Bao Bao Charm Terms and Conditions:

Present this redemption voucher during Ocean Park’s opening hour to redeem 1 piece of diamond Bao Bao charm at Waterfront Gifts or The Lodge souvenir shop. Please be aware of the operating hours of different souvenir shops.
If guest has any enquiries or need special redemption arrangement, please contact Ocean Park through WhatsApp (5216 3519 or 5245 6249) or email (cs_retailoperations@oceanpark.com.hk) at least 2 days prior to the visiting date.
This redemption voucher does not include Ocean Park admission ticket. Guest must hold a valid admission ticket or admission pass when entering the Park, and must make online reservation prior to visit.
This redemption voucher is valid until June 30, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
The redemption voucher can only be used once.
Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that guest provides the product photo, the redemption voucher and the redemption receipt through email to cs_retailoperations@oceanpark.com.hk within 7 days upon receipt of merchandise. Ocean Park reserves the right to accept the exchange of merchandise on such terms that it may determine at its sole discretion.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park Corporation reserves the right to change/terminate the content of this redemption voucher at any time without prior notice.

Ocean Park Skill Game Coupon Terms and Conditions:

Present this redemption voucher during Ocean Park’s opening hour to redeem one wristband and one set of skill game coupon at Waterfront Gifts or The Lodge souvenir shop. Please be aware of the operating hours of different souvenir shops.
The set of skill game coupon consists of 20 pieces of HK$100 coupon. The coupons are only valid on the date of redemption.
Guest can use the coupons in any skill game booths in Ocean Park. A maximum of 2 coupons can be used in each transaction. When using the coupons, guest must present the wristband for verification purpose. If guest fails to present a valid wristband, Ocean Park reserves the right to reject the redemption.
The wristband and coupon set are not transferrable.
This redemption voucher does not include Ocean Park admission ticket. Guest must hold a valid admission ticket or admission pass when entering the Park, and must make online reservation prior to visit.
This redemption voucher is valid until June 30, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
The redemption voucher can only be used once.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park Corporation reserves the right to change/terminate the content of this redemption voucher at any time without prior notice.

Ocean Park Unlimited Entry Pass Terms and Conditions:

Present this redemption voucher during Ocean Park’s opening hour to redeem one adult Unlimited Entry Pass at Ocean Park Main Entrance Ticketing Office.
Online reservation must be made prior to visit.
The Unlimited Entry Pass has a fixed expiry date of May 31, 2021.
This redemption voucher is valid until May 31, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
The redemption voucher can only be used once.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park Corporation reserves the right to change/terminate the content of this redemption voucher at any time without prior notice.

Hong Kong Ocean Park Marriot Hotel Package Terms and Conditions:
Terms and conditions for Ocean Park Admission Ticket:

This is an Ocean Park admission ticket offer for 2 adults. Both persons must enter the Park at the same time.
Online reservation must be made prior to visit.
This ticket is valid until June 30, 2021 and will be forfeited after the expiry date.
Non-refundable and cannot be exchanged for cash or any other goods or refunded for cash. Cannot be used in conjunction with other promotional offers.
Cannot be used for upgrade to Unlimited Entry Pass.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
In case of any disputes, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park reserves the right to terminate this promotion without any prior notice.

Terms and conditions for Hong Kong Ocean Park Marriott Hotel accommodation:

This redemption voucher entitles one night accommodation in Hong Kong Ocean Park Marriott Hotel Deluxe Room with buffet breakfast for 2 persons.
This redemption voucher is valid until June 30,2021, except January 1-2, February 11-15, April 2-6 and 30, May 1 and 19, June 12-14, 2021.
Advance reservation is required and confirmation is subject to hotel availability. Please call Hong Kong Ocean Park Marriott Hotel Reservation Department at (852) 35551600 or email mhrs.hkgop.reservations@marriotthotels.com.
Please quote the reservation code when making a reservation.
The redemption voucher must be presented upon check-in and can only be used once.
Lost redemption voucher will not be replaced.
The redemption voucher cannot be used in conjunction with any other promotional offers.
The redemption voucher is non-refundable and non-exchangeable for cash, other services or products.
The redemption voucher cannot be sold to any party. Any person caught selling this redemption voucher will be subject to prosecution.
Hong Kong Ocean Park Marriott Hotel reserves the right of final decision in case of any disputes.

II. Exclusive Offers to Hong Kong Residents Terms and Conditions

This promotion is applicable for Hong Kong residents only.
Hong Kong residents can purchase adult admission ticket (free 2 pcs of HK$50 in-park E-cash vouchers, the total value is HK$100) and child admission ticket (free 1 pcs of HK$50 in-park E-cash voucher) at the special price of HK$320 and $160 respectively.
Please present the QR code/barcode printed on admission ticket at designated restaurants, food kiosks and souvenir shops as cash voucher.
The offer is valid from now to June 30, 2021.
All visitors are required to make reservations online for their dates of visit.
The promotional ticket is available at Ocean Park Office and Ocean Park Ticketing website.
Please present a valid Hong Kong Identification Document at turnstile upon admission.
Any child (aged 11 or below) must be accompanied by an adult (aged 15 or above) when entering Ocean Park.
The cash voucher can be used on the date of the visit only. No minimum spending per transaction is required. It can be used cumulatively in one single transaction.
The cash voucher can be used once only.
The cash voucher cannot be used in conjunction with SmartFun annual pass related discounts, credit card discounts, discount coupons and other promotional offers.
The cash voucher is neither refundable nor exchangeable for cash.
The promotional ticket can be upgraded to “Unlimited Entry Pass" by paying the price below:
·Adult pass: HK$80 / Student pass: HK$40 /Child pass: HK$40
Unused cash voucher of the promotion ticket will not be re-issued after being upgraded to “Unlimited Entry Pass".
In case of any dispute, the decision of Ocean Park Corporation shall be final and binding.
Ocean Park Corporation reserves the right to change/terminate the contents of this promotion at any time without prior notice.

III. Admission Ticket and Hong Kong Authentic Food Pass Combo Terms and Conditions

Ticket Combo promotion period: From now until March 31, 2021.
This promotional ticket is valid for use on the selected date only.
Holders of the promotional ticket must present ticket at designated food kiosks to redeem one set of Hong Kong Authentic Food Pass Combo (select one from three choices) - (1) Signature Local Street Food (redeem any two food items as below): Pan-fried Trio (3 pcs), Steamed Rice Roll (full portion), Minced Fish & Lettuce in Soup (full portion), Mock Shark's Fin Soup (full portion), Fried Noodle with Soya Sauce (full portion) or Salted Popcorn Chicken (full portion) with one can of Coca Cola at Happy Snack; (2) Egg Puff (two sets of original flavour) with a cup of Iced Milk Tea at Mammy Pancake; (3) One designated set meal (One set of Designated Main Course, One Cup of Designated Dessert and One Post-mix / Bottle of Designated Soft Drink) at Chan’s Noodle/Wing Lai Yuen, Clown Corner or Golden Fried Chicken. Hong Kong Authentic Food Pass must be used on the day of Park admission.
This promotional ticket can be upgraded to “Unlimited Entry Pass” by paying the designated amount:
- Adult pass: HK$80 / Student pass: HK$40 /Child pass: HK$40.
- Unused meal voucher of the promotion ticket will not be re-issued after being upgraded to “Unlimited Entry Pass”.
This offer cannot be used in conjunction with other promotional offers.

IV. Unlimited Entry Pass Terms and Conditions

Unlimited Entry Passes are applicable to Hong Kong residents only.
Unlimited Entry Passes purchased on or after 1 March 2021 are valid till 31 May 2021; passes purchased before 1 March 2021 are only valid till 31 March 2021.
Pass Holders must present a valid Hong Kong Identity Card or identification document(s) to Park staff for verification purposes upon admission.
Guests who purchase an electronic Pass on the Park's official website must present their electronic Pass, together with the aforementioned identification document(s) and credit card(s) used to pay for the Pass(es), to Park staff for verification purposes upon admission.
A maximum of 10 Unlimited Entry Passes can be purchased per transaction per credit card.
A maximum of 4 transactions can be made per credit card per day.
Verified by Visa and MasterCard^® SecureCode^TM are available for your protection if you have registered for these services with your payment card-issuing bank.
Unlimited Entry Passes are valid for use upon successful purchase.
When applying for a Student Unlimited Entry Pass, please present a valid Student Identity Card or Student Handbook for verification.
A notification email will be sent to you to acknowledge receipt of your ticket order.
Ocean Park may suspend the operation of any ride or close any attraction at any time, without prior notice, for repairs, maintenance, inclement weather or another reason. As a condition of sale, any request for a refund, whether partial or in full, for Unlimited Entry Passes purchased by visitors will not be considered by the Park as a result of such ride suspensions or attraction closures.
During periods when the Park's crowd control policy is implemented, all guests (including Unlimited Entry Pass Holders) must make online reservations prior to their visit. These reservations will be processed on a first-come, first-served basis. Upon arrival, Unlimited Entry Pass Holders will be required to present their reservation QR code, Unlimited Entry Pass and identification document(s) to enter the Park.
If you have any enquiries, please contact us at (852) 3923 2323 or email us at gr@oceanpark.com.hk.
This Unlimited Entry Pass will be void if altered or defaced. The Pass is non-transferable, non-exchangeable and non-refundable.
In the case of any dispute regarding this Pass, the decision of Ocean Park Corporation shall be final and binding.
The Park reserves the right to amend these Terms and Conditions at any time, without prior notice.
In the event of any dispute, the decision of Ocean Park shall be final.

V. Ocean FasTrack Terms and Conditions

Same price for adults and children.
Applicable rides and attractions with priority access under Ocean FasTrack:
1. Cable Car Waterfront Station (Single Trip)
2. Ocean Express Waterfront Station (Single Trip)
3. The Grand Aquarium
4. Merry-Go-Round
5. Cable Car Summit Station (Single Trip)
6. Ocean Express Summit Station (Single Trip)
7. Arctic Blast
8. Ferris Wheel
9. Hair Raiser
10. Ocean Park Tower
11. Raging River
12. Shark Mystique
13. South Pole Spectacular
14. The Rapids
15. Wild Twister
Ocean FasTrack is a charged service for Ocean Park guests. The price does not include Park's admission tickets.
“Ocean FasTrack (Standard)” is allowed to have priority access to a maximum of 7 rides and attractions from the list above with shorter queue time, subject to only one guest is allowed for each priority access on different rides and attractions.
“Ocean FasTrack (Deluxe - VR Mine Train)” is allowed to have priority access to all rides and attractions from the list above and VR Mine Train with shorter queue time, subject to only one guest is allowed for each priority access on different rides and attractions.
“Ocean FasTrack (Deluxe - The Abyss – VR Space Voyage)” is allowed to have priority access to all rides and attractions from the list above and The Abyss – VR Space Voyage with shorter queue time, subject to only one guest is allowed for each priority access on different rides and attractions.
“Ocean FasTrack (Grand)” is allowed to have all priority access designated from the list above (including VR Mine Train, The Abyss – VR Space Voyage, The Flash and Bumper Blaster) with shorter queue time, subject to only one guest is allowed for each priority access on different rides and attractions.
Rides/attractions may have different restrictions on age, height or usage. Guests must comply with each ride's/attraction's Rules and Regulations.
The Park reserves the right to close any of the listed rides or attractions items for maintenance or any other reasons without prior notice. For the latest maintenance schedule, please click here or refer to on-site signage.
The Ocean FasTrack is only valid on the date printed on the admission ticket and it is non-refundable.
Ticket holder might present this ticket to selected retail outlets for redemption of Ocean FasTrack waistband, the selected retail outlets are Waterfront Gifts and The Lodge.
You can order Ocean FasTrack tickets for the next 90 days.
A notification email will be sent to you to acknowledge receipt of your ticket order.
The ticket will be void if altered or defaced.
The ticket is non-refundable and non-exchangeable.
This offer cannot be exchanged for cash and cannot be used in conjunction with other promotional offers.
The Park reserves the right to amend these Terms and Conditions and/or to terminate Ocean FasTrack at anytime without prior notice.
Please find the details on our website here.

VI. Car Park Reservation Terms and Conditions

There are no peak days in February 2021. The peak days will be announced on Ocean Park website later.
Please select the date of visit and pay a HK$50 deposit. The parking fees shall be settled when your vehicle exits the car park on the date of visit. The parking fees on non-peak days and peak days are,
- Monday – Friday (non-peak days): HK$25 per hour, with a maximum charge of HK$150 per day
- Saturdays, Sundays, public holidays and peak-days: HK$40 per hour, with a maximum charge of HK$200 per day
- SmartFun members can enjoy private car parking discounts (HK$60 for Premium Pass, HK$40 for Gold and Silver Passes).
You can reserve Car Park spaces for the next 90 days. Reservations shall be made at least one day prior to the date of visit.
A maximum of 2 Car Park spaces can be reserved per transaction per credit card.
A notification email will be sent to you acknowledging confirmation of your reservation.
Upon successful payment, please print out the Car Park Ticket immediately.
Please present the QR code on Car Park Ticket while you enter the car park. The parking fees shall be settled when your vehicle exits the car park.
Altered or defaced Car Park tickets will not be accepted.
A condition of entry to Ocean Park Car Park is to comply with Ocean Park Bylaw and safety rules which are available at the entrances to Ocean Park.
The Ocean Park Corporation does not accept any responsibility for the loss of or damage to any vehicle or article or thing in or upon any vehicle or for any injury to any person.
No vehicle will be allowed to stay in the Car park beyond opening hours.
The ticket is valid for one entry and on the reserved date only.
The ticket is non-refundable and non-exchangeable.

VII. Starry Summit Glamping Terms and Conditions
For the health and safety of all participants and staff, every participant must meet the following “Criteria for participation” in order to participate in the programme. Participants must be aware that such programme involves a degree of unpredictability, where quick reactions and strict attention to directions from the Park's staff are essential. If at any time during the programme, any participant is assessed by the Park's staff is not being able to fulfil the following criteria, he/she will be asked to leave the programme and he/she must immediately comply with such directions.

Section A: Criteria for participation

Starry Summit Glamping and Sea Lion Meet and Greet and Night Tour at South Pole Spectacular and team challenges participants must be aged 3 or above.
Brick Hill Secret Unveil participants must be aged 9 or above and not exceeding the age of 70.
Brick Hill Secret Unveil is not recommended for any person who is pregnant.
Eligible participants aged 11 or below must be accompanied by a paying parent/guardian Remark 1 who fulfils all programme requirements. Each parent/guardian can accompany a maximum of two eligible participants aged 11 or below.
Participants must sign a health declaration form and a programme liability release. Eligible participants (under the age of 18) must have their accompanying parent/guardian to complete and sign the forms in order to participate in the programme. The health declaration form and programme liability release should be printed, filled and signed in advance, and hand in before programmes start.
Brick Hill Secret Unveil, Sea Lion Meet and Greet and Night Tour at South Pole Spectacular and team challenges will be conducted mainly in Cantonese, supplemented with English.
Participants must at all times strictly follow every instruction given by the Park's staff.
In case of emergency, participants must be able to exit the activity venue quickly under the guidance of Park's staff.
Participants must not be suffering from any infectious disease Remark 2 specified in the First Schedule to the Prevention and Control of Disease Ordinance (Cap 599 of the laws of Hong Kong SAR).
Participants who feel unwell or display any symptoms of COVID-19 such as fever (>=38°C), a cough, a sore throat or shortness of breath should stay home and consult a doctor immediately. Ocean Park has the right to refuse entry to anyone who is displaying symptoms. Participants should stay home and reschedule their visit to the Park not visit the Park if they have a family or household member who has been diagnosed with or is displaying symptom(s) of COVID-19. Ocean Park staff will check your temperature before the programmes. Ocean Park will refuse the entry of participants if your temperature equal to or higher than 38°C. Ocean Park will refuse the entry of participants if they are under Mandatory Home Quarantine required from the Centre for Health Protection.
Participants who are suffering from any disease (including, but not limited to, fever, coughing, cold/flu, nausea, diarrhoea, vomiting, heart disease, skin allergy, epilepsy, under the influence of medication and/or alcohol are not recommended to participate in this programme.
The Park's staff shall at all times have the full and final right to determine whether any participant is suitable for the programme and may refuse entry if the refusal is necessary to ensure safety or order.
If the Park's property is found to be lost or damaged during the programme, reimbursement in full cost must be made by the participant.
The criteria listed above are subjected to change at the discretion of the Park and without prior notice.

Remark:
Remark 1: Guardian' has the same meaning as in the < Guardianship of Minors Ordinance >.
Remark 2: These diseases include acute poliomyelitis, amoebic dysentery, anthrax, bacillary dysentery, botulism, chickenpox, chikungunya fever, cholera, community-associated methicillin-resistant staphylococcus aureus infection, creutzfeldt-jakob disease, dengue fever, diphtheria, enterovirus 71 infection, , food poisoning, haemophilus influenza type b infection (invasive), hantavirus infection, influenza A (H2), Variant Influenza A (H3N2), influenza A (H5), influenza A (H7), influenza A (H9), Japanese encephalitis, legionnaires' disease, leprosy, leptospirosis, listeriosis, malaria, measles, meningococcal infection (invasive), mumps, paratyphoid fever, plague, psittacosis, Q fever, rabies, relapsing fever, rubella and congenital rubella syndrome, scarlet fever, severe acute respiratory syndrome, Severe Respiratory Disease associated with Novel Coronavirus, Shiga toxin-producing Escherichia coli infection, smallpox, streptococcus suis infection, tetanus, tuberculosis, typhoid fever, typhus and other rickettsial diseases, viral haemorrhagic fever, viral hepatitis, west Nile virus Infection, whooping cough, and yellow fever.

Section B: Enrollment Information

Enrollment Method
- Enrollment can be made by the following methods:
  - Online Enrollment:
    1. Enrolment deadline will be 12:00 a.m 7 days before prior to the beginning of the programme.
    2. Due to capacity limitation, enrolment will be on a first-come, first-served basis. An email confirmation will be sent immediately after successful enrolment (please note if the email confirmation has been mismarked as spam). The email confirmation must be presented during admission on the programme date. Online reservation is not required.
Programme capacity: maximum of 4 persons per tent.
Ocean Park will verify the participant's name and confirmation letter on the date of the visit.
No accompanying guest is allowed (including children aged under 3).
The participants of Brick Hill Secret Unveil, Sea Lion Meet and Greet and Night Tour at South Pole Spectacular and team challenges must arrive the gathering location on time. Latecomers will not be admitted to the programme.
The date of the programme cannot be changed or transferred once confirmed, except in the circumstances stated in Section C. All payments made are non-refundable.
Programme itinerary and detail is subject to change without prior notice.
Ocean Park will take all practicable steps to destroy your personal data within a reasonable period of time that is six months from the programme date. However, where you consent or do not object to the use of your personal data in direct marketing, we may continue to retain and use your personal data (primary your name and contact details) in direct marketing product, service, activities and other subjects to you until you opt-out from direct marketing at any time.
For enquiry, please contact the Guest Relations Department at (852) 3923-2323.

Section C: Inclement Weather Arrangement
Ocean Park will make below arrangement if the programme is affected by inclement weather, please click here for details.

VIII. Ocean Park (the Park) Animal Encounter / Keeper Series Programmes Rules and Regulations
(Applicable to “Dolphin Encounter”, ”Penguin Encounter” & “Honorary Panda Keeper” programmes.)
Who can join the programme?
For the health and safety of all participants, staff and animals, every participant must meet the following criteria in order to participate in the programme. Participants must be aware that encounter with animals in all programmes involve a degree of unpredictability, where quick reactions and strict attention to directions from the Park’s staff are essential. If at any time during the programme any participant is assessed by the Park’s staff as not being able to fulfil the following criteria, he/ she will be asked to leave the programme and he/she must immediately comply with such directions.

Section A: Criteria for participation

Participants must be aged 8 or above and of a minimum height of 1.3 metres. (Height requirement is not applicable to “Honorary Panda Keeper” programme)
Eligible participants aged 8-11 must be accompanied by a paying parent/ guardian^{Remark 1}who satisfies all programme requirements. A parent/ guardian can accompany a maximum of TWO eligible participants aged 8-11.
All participants must complete and sign a Health Declaration Form and a Liability Release Form.
Eligible participants under age of 18, their parent/ guardian must complete and sign a Health Declaration Form and a Liability Release Form before commencing the programme.
The programme will mainly be conducted in Cantonese supplemented with English and Putonghua.
Any unnecessary accessories must not be worn during the programme. Participates must wear provided clothing and safety equipment during the programme. Long hair must be tied with a plain rubber band without accessories. Participants with embossed accessories on their acrylic or gel nails must warp their nails with medical tape before the programme.
Participants of “Penguin Encounter” must not have come into contact with any bird species in the previous 8 hours.
In case of emergency, participants must be able to quickly exit the activity venue under the guidance of Park’s staff.
All participants must pass a body temperature check before they commence the programme. If a participant's body temperature reaches 38°C, then he or she may not be permitted to join the programme.
These programmes are not recommended for any person who is pregnant. Pregnant participants must provide a valid current approval from a Hong Kong certified medical practitioner certifying that she is safe to participate in the programme.
Participants must not be suffering from any infectious disease ^{Remark 2}specified in the First Schedule to the Prevention and Control of Disease Ordinance (Cap.599 of the laws of Hong Kong SAR).
Participants who are suffering from any disease (including, but not limited to, fever, coughing, cold/ flu, nausea/ diarrhoea, skin disease, have open cut/ wounds, heart disease, lung disease, haemophilia, epilepsy, fainting/ giddiness/ loss of consciousness when in close contact with animals, phobia of plants/ animals/ water, allergy to plants/ animals/ insects/ seawater (including symptoms of skin rash, eye and lip swelling, and breathing difficulty, etc.) or depressed immune mechanisms) under the influence of medication and/ or alcohol are not suitable to participate in this programme.
Participants must at all times strictly follow every instruction given by the Park’s staff to the satisfaction of the staff giving the instruction. The Park’s staff shall at all times have the full and final right to determine whether any participant is suitable for the programme and may refuse entry if refusal is necessary to ensure safety or order.
If the Park’s property is found to be lost or damaged during the programme, reimbursement in full cost must be made by the participant.
The criteria listed above are subject to change at the discretion of the Park and without prior notice.

Remark 1: “Guardian” has the same meaning as in the < Guardianship of Minors Ordinance >.
Remark 2: These diseases include Acute poliomyelitis, Amoebic dysentery, Anthrax, Bacillary dysentery, Botulism, Chickenpox, Chikungunya fever, Cholera, Community-associated methicillin-resistant Staphylococcus aureus infection, Coronavirus disease 2019 (COVID-19), Creutzfeldt-Jakob disease, Dengue fever, Diphtheria, Enterovirus 71 infection, Food poisoning, Haemophilus influenzae type b infection (invasive), Hantavirus infection, Invasive pneumococcal disease, Japanese encephalitis, Legionnaires’ disease, Leprosy, Leptospirosis, Listeriosis, Malaria, Measles, Meningococcal infection (invasive), Middle East Respiratory Syndrome, Mumps, Novel influenza A infection, Paratyphoid fever, Plague, Psittacosis, Q fever, Rabies, Relapsing fever, Rubella and congenital rubella syndrome, Scarlet fever, Severe Acute Respiratory Syndrome, Shiga toxin-producing Escherichia coli infection, Smallpox, Streptococcus suis infection, Tetanus, Tuberculosis, Typhoid fever, Typhus and other rickettsial diseases, Viral haemorrhagic fever, Viral hepatitis, West Nile Virus Infection, Whooping cough, Yellow fever, Zika Virus Infection. (29^th April 2020 version. Latest version of legislative amendments and specifications shall prevail)

Section B: General Information
It is highly recommended to make a reservation via internet prior to attending the Park due to the limited capacity. Please contact Discovery & Education Department at (852) 3923-2323 (select the language and press [4]) for any queries. Applications will be considered on a first-come-first-served basis.
Information can be obtained from the following locations:

• Ocean Park website:www.oceanpark.com.hk
• Guest Relations at the Park's Entrance
• Ticketing Offices at the Park Entrance

Application Procedure

Applications can be made by the following methods:

Reservation:
• Via Internet or In-person at Ocean Park Main Entrance Ticketing Office: minimum of 1 day’s advance booking before 5pm.
• Date of programme must be booked within 3 months from the date of application.

Please arrive at the gathering point on time. Late-comers might not be admitted to the programme.
The participant’s name with confirmation letter or programme ticket should be presented for verification at the gathering point.
A valid admission ticket to the Park is required to join the programme. The price of the admission ticket is not included in the programme fee.
The date of programme cannot be changed once confirmed, except in the circumstances stated in Section C. All payments made are non-refundable and non-transferable.
Session capacity:

“Dolphin Encounter” – 10 participants
“Penguin Encounter” – 6 participants (Programme capacity will be adjusted during penguin breeding season)
“Honorary Panda Keeper” – 4 participants

“Honorary Panda Keeper” programme participants are required to wear sports shoes to participate this programme; No physical contact with our animal will be offered during the programme.
“Penguin Encounter” programme participants are required to bring a pair of thick socks.
No accompanying guest is allowed (include children who are under aged 3).
No device or equipment (including camera and recording device) is to be taken into the activity venue without the prior permission of the Park’s Supervisor.
Participants should contact Ocean Park at least one day in advance in order to ensure photo-taking service provided by park photographer. The programme fee does not include photos and participants need to pay for them.
Photos and videos taken at the Park are not allowed for commercial use except with prior approval from the Park.
Storage will be provided for each participant to store their personal belongings during the programme. Participants are advised not to bring valuable items. The Park will not be responsible for any property loss or damage sustained by the participants.
The itinerary or content of the programme may be subject to change without prior notice.
We will take all practicable steps to destroy your personal data within a reasonable period of time that is six months from the programme date. However, where you consent or do not object to the use of your personal data in direct marketing, we may continue to retain and use your personal data (primary your name and contact details) in direct marketing product, service, activities and other subjects to you until you opt out from direct marketing at any time.

Section C: Cancellation
Cancellation of the Programme may be made in the following circumstances:

Inclement weather, including but not limited to

“Dolphin Encounter”: the hoisting of Tropical Cyclone Warning Signal No.3 or above, or rainstorm warning (amber, red or black) issued by Hong Kong Observatory; or
“Penguin Encounter” / “Honorary Panda Keeper”: the hoisting of Tropical Cyclone Warning Signal No. 8 or above or a Black Rainstorm Warning issued by Hong Kong Observatory; or

Any safety issue regarding any participant, staff or animals; or
Decision for immediate cancellation of the Programme at sole discretion of the Executive Director of Zoological Operations & Conservation Division of the Park or his/her delegate.

Programme will be re-scheduled for the affected participants under the above mentioned circumstances.
Part of the programme proceeds will go to the Ocean Park Conservation Foundation, Hong Kong to support its research projects and public awareness programmes for wildlife conservation in Asia.

IX. Ocean Park (The Park) Meet-the-Animal Series Programme
(Applicable to “Meet the Giant Panda”, “Meet the Walrus”, “Meet the Dolphin”, “Meet the Sea Lion”, “Meet the Meerkat” & “Meet the Aldabra Tortoise” programmes.)
Who can join the programme?
For the health and safety of all participants, staff and animals, every participant must meet the following criteria in order to participate in the programme. Participants must be aware that all programmes involve a degree of unpredictability, where quick reactions and strict attention to directions from the Park’s staff are essential. If at any time during the programme any participant is assessed by the Park’s staff as not being able to fulfil the following criteria, he/ she will be asked to leave the programme and he/she must immediately comply with such directions.

Section A: Criteria for Participation

Participants must be aged 3 or above. Participants of “Meet the Dolphin” must be aged 3 or above and of a minimum height of 1 metre.
Eligible participants aged 3-11 must be accompanied by a paying parent/ guardian ^{Remark 1} who satisfies all programme requirements. A parent/ guardian can accompany a maximum of two eligible participants aged 3-11.
All participants must complete and sign a Health Declaration Form and a Liability Release Form.
Eligible participants under age of 18, their parent/ guardian must complete and sign a Health Declaration Form and a Liability Release Form before commencing the programme.
The programme will mainly be conducted in Cantonese supplemented with English and Putonghua.
Any unnecessary accessories must not be worn during the programme. Participates must wear provided clothing and safety equipment during the programme. Long hair must be tied with a plain rubber band without accessories. Participants with embossed accessories on their acrylic or gel nails must warp their nails with medical tape before the programme.
In case of emergency, participants must be able to quickly exit the activity venue under the guidance of Park’s staff.
All participants must pass a body temperature check before they commence the programme. If a participant's body temperature reaches 38°C, then he or she may not be permitted to join the programme.
These programmes are not recommended for any person who is pregnant. Pregnant participants must provide a valid current approval from a Hong Kong certified medical practitioner certifying that she is safe to participate in the programme.
Participants must not be suffering from any infectious disease ^{Remark 2} specified in the First Schedule to the Prevention and Control of Disease Ordinance (Cap.599 of the laws of Hong Kong SAR).
Participants who are suffering from any disease (including, but not limited to, fever, coughing, cold/ flu, nausea/ diarrhoea, skin disease, have open cut/ wounds, heart disease, lung disease, haemophilia, epilepsy, fainting/ giddiness/ loss of consciousness when in close contact with animals, phobia of plants/ animals/ water, allergy to plants/ animals/ insects/ seawater (including symptoms of skin rash, eye and lip swelling, and breathing difficulty, etc.) or depressed immune mechanisms) under the influence of medication and/or alcohol are not suitable to participate in this programme.
Participants must at all times strictly follow every instruction given by the Park’s staff to the satisfaction of the staff giving the instruction. The Park’s staff shall at all times have the full and final right to determine whether any participant is suitable for the programme and may refuse entry if refusal is necessary to ensure safety or order.
If the Park’s property is found to be lost or damaged during the programme, reimbursement in full cost must be made by the participant.
The criteria listed above are subject to change at the discretion of the Park and without prior notice.

Remark 1: “Guardian” has the same meaning as in the < Guardianship of Minors Ordinance >.
Remark 2: These diseases include Acute poliomyelitis, Amoebic dysentery, Anthrax, Bacillary dysentery, Botulism, Chickenpox, Chikungunya fever, Cholera, Community-associated methicillin-resistant Staphylococcus aureus infection, Coronavirus disease 2019 (COVID-19), Creutzfeldt-Jakob disease, Dengue fever, Diphtheria, Enterovirus 71 infection, Food poisoning, Haemophilus influenzae type b infection (invasive), Hantavirus infection, Invasive pneumococcal disease, Japanese encephalitis, Legionnaires’ disease, Leprosy, Leptospirosis, Listeriosis, Malaria, Measles, Meningococcal infection (invasive), Middle East Respiratory Syndrome, Mumps, Novel influenza A infection, Paratyphoid fever, Plague, Psittacosis, Q fever, Rabies, Relapsing fever, Rubella and congenital rubella syndrome, Scarlet fever, Severe Acute Respiratory Syndrome, Shiga toxin-producing Escherichia coli infection, Smallpox, Streptococcus suis infection, Tetanus, Tuberculosis, Typhoid fever, Typhus and other rickettsial diseases, Viral haemorrhagic fever, Viral hepatitis, West Nile Virus Infection, Whooping cough, Yellow fever, Zika Virus Infection. (29^th April 2020 version. Latest version of legislative amendments and specifications shall prevail)

Section B: Notes on Application
It is highly recommended to make a reservation via internet prior to attending the Park due to the limited capacity. Please contact Discovery & Education Department at (852) 3923-2323 (select the language and press [4]) for any queries. Applications will be considered on a first-come-first-served basis.
Information can be obtained from the following locations:
• Ocean Park website:www.oceanpark.com.hk
• Guest Relations at the Park's Entrance
• Ticketing Offices at the Park Entrance

Application Procedure

Applications can be made by the following methods:

Reservation:
• Via Internet or In-person at Ocean Park Main Entrance Ticketing Office: minimum of 1 day’s advance booking before 5pm.
• Date of programme must be booked within 3 months from the date of application.
On-site application:
Subject to availability at the time of application, you can apply in person at Waterfront Gifts or The Lodge before the enrolment deadline below:

“Meet the Meerkat” enrolment deadline at 1:00pm (2:00pm session) & 3:00pm (4:00pm session)
“Meet the Dolphin” enrolment deadline at 1:10pm (2:30pm session) , 1:50pm (3:10pm session) & 2:30pm (3:50pm session)
“Meet the Walrus” enrolment deadline at 2:45pm
“Meet the Sea Lion” enrolment deadline at 2:40pm
“Meet the Giant Panda” enrolment deadline at 12:00pm
“Meet the Aldabra Tortoise” enrolment deadline at 10:00am (11:00am session) & 2:00pm (3:00pm session)

Please arrive at the gathering point on time. Latecomers might not be admitted to the programme.
The participant’s name with confirmation letter or programme ticket should be presented for verification at gathering location.
A valid admission ticket to the Park is required to join the programme. The price of the admission ticket is not included in the programme fee.
The date of programme cannot be changed once confirmed, except in the circumstances stated in Section C. All payments made are non-refundable and non-transferable.
Session capacity:

“Meet the Dolphin” – 7 participants / “Meet the Walrus” – 10 participants
“Meet the Giant Panda”/ “Meet the Sea Lion” / “Meet the Meerkat” / “Meet the Aldabra Tortoise” – 8 participants

“Meet the Meerkat” / “Meet the Giant Panda” programme participants will not have physical contact with our animal during the programme.
“Meet the Dolphin”/ “Meet the Walrus” programme participants need to crouch down for part of the activities.
“Meet the Giant Panda”/ “Meet the Meerkat” programme participants are required to wear sports shoes to participate this programme.
No accompanying guest is allowed (include children who are under aged 3).
No device or equipment (including camera and recording device) is to be taken into the activity venue without the prior permission of the Park’s Supervisor.
Participants should contact Ocean Park at least one day in advance in order to ensure photo-taking service provided by park photographer. The programme fee does not include photos and participants need to pay for them.
Photos and videos taken at the Park are not allowed for commercial use except with prior approval from the Park.
Storage will be provided for each participant to store their personal belongings during the programme. Participants are advised not to bring valuable items. The Park will not be responsible for any property loss or damage sustained by the participants.
The itinerary or content of the programme may be subject to change without prior notice.
We will take all practicable steps to destroy your personal data within a reasonable period of time that is six months from the programme date. However, where you consent or do not object to the use of your personal data in direct marketing, we may continue to retain and use your personal data (primary your name and contact details) in direct marketing product, service, activities and other subjects to you until you opt out from direct marketing at any time.

Section C: Cancellation
Cancellation of the Programme may be made in the following circumstances:

Inclement weather, including but not limited to

“Meet the Dolphin” / “Meet the Sea Lion”: the hoisting of Tropical Cyclone Warning Signal No.3 or above, or rainstorm warning (amber, red or black) issued by Hong Kong Observatory; or
“Meet the Aldabra Tortoise” / “Meet the Walrus” / “Meet the Giant Panda” / “Meet the Meerkat”: the hoisting of Tropical Cyclone Warning Signal No. 8 or above or a Black Rainstorm Warning issued by Hong Kong Observatory; or

Any safety issue regarding any participant, staff or animals; or
Decision for immediate cancellation of the Programme at sole discretion of the Executive Director of Zoological Operations & Conservation Division of the Park or his/her delegate.

Programme will be re-scheduled for the affected participants under the above mentioned circumstances.
Part of the programme proceeds will go to the Ocean Park Conservation Foundation, Hong Kong to support its research projects and public awareness programmes for wildlife conservation in Asia.

Section C: Cancellation
Cancellation of the Programme may be made in the following circumstances:

Inclement weather, including but not limited to
- “Meet the Dolphin” / “Meet the Sea Lion”: the hoisting of Tropical Cyclone Warning Signal No.3 or above, or rainstorm warning (amber, red or black) issued by Hong Kong Observatory; or
- “Meet the Aldabra Tortoise” / “Meet the Penguin” / “Meet the Walrus” / “Meet the Giant Panda” / “Meet the Meerkat”: the hoisting of Tropical Cyclone Warning Signal No. 8 or above or a Black Rainstorm Warning issued by Hong Kong Observatory; or
Any safety issue regarding any participant, staff or animals; or
The decision for immediate cancellation of the Programme at the sole discretion of the Executive Director of Zoological Operations & Conservation Division of the Park or his/her delegate.

The programme will be re-scheduled for the affected participants under the above-mentioned circumstances.
Part of the programme proceeds will go to the Ocean Park Conservation Foundation, Hong Kong to support its research projects and public awareness programmes for wildlife conservation in Asia.

X. Young Explorers Club – Nature Exploration and Creative Communication & Drama Play Terms and Conditions
(A) Criteria for Participation

Nature Exploration is suitable for children aged 1.5 to 3; Creative Communication & Drama Play is suitable for children aged 3 to 6.
Participation is not recommended for children suffering from sickness or physical limitation including, but not limited to, fever, cough, cold/flu, nausea, diarrhea, vomiting, rash, skin disease, heart disease, lung disease, haemophilia, epilepsy, fainting/giddiness/loss of consciousness when in close contact with animals, phobia of water or animals, allergy to fish or depressed immune mechanisms.
Applicants suffering from any infectious disease specified in the First Schedule to the Prevention and Control of Disease Ordinance (Cap 599 of the laws of Hong Kong) ^{Remark 1}will not be allowed to take part in this programme.
To safeguard all participants, sick participants should stay at home if they are sick. Ocean Park reserves the right to request that sick participants leave the programme in case of such necessities.
If a situation arises in which a participant threatens the safety or security of another participant, or if a participant shows disregard of programme guidelines, we will communicate with the parents and make every appropriate effort to handle the participant’s behaviour. Should the disruptive behaviour continue, the participant may be dismissed from the programme and should leave the Park with his/her parents at the discretion of Ocean Park. The Park will not be held responsible for any cost associated with a child’s dismissal on the ground of disruptive behaviour.
A condition of entry is that participants must comply with all the Park’s by-laws and safety rules, which are available at the entrance of Ocean Park. Ocean Park shall be under no liability or responsibility for loss of any kind or damage to any property of any person in the Park.
In case of emergency, participants must be able to quickly exit the activity venue under the guidance of Park’s staff.
Participants must absolutely follow all the instructions given by Park staff at all times.
If the Park’s property is found lost or damaged during the programme, reimbursement in full cost must be made by the participant concerned.
The Park’s staff shall at all times have the full and final right to determine whether any participant is suitable for the programme and may refuse entry if refusal is necessary to ensure safety or order.
The criteria listed above are subject to change at the discretion of the Park and without prior notice.

Remark 1: These diseases include Acute poliomyelitis, Amoebic dysentery, Anthrax, Bacillary dysentery, Botulism, Chickenpox, Chikungunya fever, Cholera, Community-associated methicillin-resistant Staphylococcus aureus infection, Coronavirus disease 2019 (COVID-19), Creutzfeldt-Jakob disease, Dengue fever, Diphtheria, Enterovirus 71 infection, Food poisoning, Haemophilus influenzae type b infection (invasive), Hantavirus infection, Invasive pneumococcal disease, Japanese encephalitis, Legionnaires’ disease, Leprosy, Leptospirosis, Listeriosis, Malaria, Measles, Meningococcal infection (invasive), Middle East Respiratory Syndrome, Mumps, Novel influenza A infection, Paratyphoid fever, Plague, Psittacosis, Q fever, Rabies, Relapsing fever, Rubella and congenital rubella syndrome, Scarlet fever, Severe Acute Respiratory Syndrome, Shiga toxin-producing Escherichia coli infection, Smallpox, Streptococcus suis infection, Tetanus, Tuberculosis, Typhoid fever, Typhus and other rickettsial diseases, Viral haemorrhagic fever, Viral hepatitis, West Nile Virus Infection, Whooping cough, Yellow fever and Zika Virus Infection.

(B) General Conditions

One enrolment form is for one participant and one programme only.
All enrolment documents should be clearly filled in by the parent or the authorized guardian ^{Remark 2}.
All payments are non-refundable.
The chosen programme session, date, time, theme and participant’s name cannot be changed upon confirmation, except under the circumstances stated in Part (F), Part (G) and Part (H) below.
Should the participant have any food allergy, special medical condition or require special attention, please specify them clearly in the Participant Information field, “Is participant allergic to certain food/ objects/ animals?” Enrolment will not be accepted if the special request exceeds the operational scope of Ocean Park.
Participants of the Nature Exploration (1.5-2.5 years old) and Nature Exploration (2-3 years old), must be accompanied by their parents or authorized guardians throughout the programme. The programme fees include a 90-minute educational programme for 1 accompanying caregiver and 1 child (including walking time between different locations).
Participants of the Creative Communication & Drama Play (3-6 years old) must be picked up by their parents or authorized guardians at the end of each programme day. The programme fees include a 90-minute educational programme for 1 child (including walking time between different locations).
Please arrive at the gathering point punctually. Late-comers might not be admitted to the programme.
Participant’s email confirmation letter should be presented for verification on the first date of visit.
If participant enrolled the programme by SmartFun member’s discount, he/she must present a valid SmartFun Annual Pass for verification on the programme date. The discount will be immediately forfeited if the participant fails to present it. He/She must settle the price difference before the programme commencement, or else he/she is not allowed to attend the programme on that day.
All participants are not allowed to leave the group without prior approval from the instructor.
It is highly recommended that no valuable items should be brought to the Park. Ocean Park shall be under no liability or responsibility for any loss or any damage to the property of any participant in the Park.
It is prohibited to take photo, video or use mobile phone inside the classroom or at the back-of-house of all animal facilities.
Participants who wish to continue exploring the Park after the class must purchase admission tickets or present a valid SmartFun Annual Pass to the instructor.

Remark 2: “Guardian” has the same meaning as in the < Guardianship of Minors Ordinance >, and must be aged 18 or above.

(C) Enrolment Method and Procedures
Enrolment must be made online at least 7 days before the first day of programme. Enrolment will be considered on a first-come-first-serve basis. A confirmation letter will be sent via email once the payment has been received. Please also pay attention if the confirmation letter was wrongly identified as spam or junk mail.

(D) Payment Method

Payment should be made by credit card (Visa and MasterCard) only. The programme fee will be debited from the credit card account provided in the online enrolment. All payments are non-refundable.
A maximum of 3 transactions can be made per credit card per day.
To strengthen the security of online payment, Verified by Visa and MasterCard®SecureCode™ is available. Please ensure that the credit card for payment has been duly activated for verification service through its card issuer before your enrolment.

(E) Privileges of Enrolment of Programmes

Ocean Park SmartFun Annual Pass Members Privilege
1. Members could enjoy a special discount on programme fee. This offer cannot be used in conjunction with other promotional offers.
2. For the participants aged below 3, enrolment can be made with parents’ valid SmartFun Annual Pass on the date of enrolment and programme in order to enjoy the privilege. (Please apply for or renew the SmartFun Annual Pass at least 5 days before your enrolment in order to get the SmartFun membership number for enrolment)
3. For the participants aged 3 to 6, they must be a valid SmartFun Annual Pass member on the date of enrolment and programme in order to enjoy the privilege. Enrolments can only be submitted with the same participant’s name as in the SmartFun Annual Pass. (Please apply for or renew the SmartFun Annual Pass at least 5 days before your enrolment in order to get the SmartFun membership number for enrolment)
Non-SmartFun Annual Pass Members Early Bird Privilege
1. Non-SmartFun Annual Pass members could enjoy a special discount on programme fee within the specified period of Early Bird Privilege. This offer cannot be used in conjunction with other promotional offers.

(F) Cancellation and Change of Programme

The decision to immediately terminate or cancel any programme shall be at the sole discretion of Ocean Park.
The itinerary or contents of the programme may be subject to change without prior notice.
Programmes will be cancelled under the following circumstances (Make-up classes will be arranged for participants within 2 months counting from the cancellation date of programme). Ocean Park will not contact parents for adverse weather arrangement on the programme date before programme starts under normal circumstances, please check the “Special Circumstances & Weather Arrangement” under the section “Young Explorers Club” of the Park’s website for further details:
1. A red or black rainstorm warning is issued by the Hong Kong Observatory;
2. A Tropical Cyclone Warning Signal No. 3 or above is hoisted by the Hong Kong Observatory;
  - Time: 2 hours before gathering time
    - Lowered
      - All programmes resume
    - Issued
      - All programmes cancel
  - Time: After programme commences
    - Issued
      - All programmes run indoor activities
    - When Tropical Cyclone Warning Signal Pre-No. 8/ No. 8 or above is issued
      - All programmes cancel immediately. Parents should pick up participants as soon as possible

An announcement of suspension of kindergartens by the Education Bureau;
An announcement of suspension of child care centres by the Hong Kong Social Welfare Department.
- Time: 2 hours before gathering time
  - Lowered
    - All programmes resume
  - Issued
    - All programmes cancel
- Time: After programme commences
  - Issued
    - All programmes cancel immediately. Parents should pick up participants as soon as possible.
If pre-warning thereof, or Tropical Cyclone Warning Signal No.3, is issued before the programme time, all programmes will be cancelled. Parents should take the children home even if on the way. Ocean Park will arrange staff to look after children who have already arrived.
Instructors will contact parents about the above arrangement in such cases of adverse weather during the programme period.

(G) Arrangements of Rescheduled Class / Make-Up Class

If there is a need to apply for sick leave, please inform us in advance at (852) 3923 2323 (choose the language and then press [4]). Relevant substantiation documents have to be provided.
Participants who need class reschedule due to personal leave must apply to the Park at least 2 days before the date of class.
Rescheduled class / Make-up class cannot be earlier than the date of original class and only applicable to other class of the same programme.
Participants are only allowed to apply for reschedule of class / attendance of make-up class once per programme for sick leave or personal issue (No rescheduled class or make-up class is available for Creative Communication & Drama Play).
No additional / further reschedule of class or attendance of make-up class would be considered if absence.
Under adverse weather, disease outbreak, or any other reasons which lead to YEC class suspension initiated by the Park, make-up class / reschedule to other existing classes would be arranged for participants to choose and the quota of reschedule will not be counted. For Creative Communication & Drama Play, reschedule could not be arranged and partial programme fee for the impacted day would be refunded.
For any additional reschedule request on top of the once per month quota or refund request, an administration fee HK$200 would be levied for each request and the request is subject to the Park’s approval.

(H) Refund Arrangements and Administration Fee

Scenarios (Only if the make-up class or reschedule of class is not applicable)

Class Cancellation Initiated by the Park

Under the circumstances stated in point 3 of Part (F); OR
Communicable diseases outbreak or suspected outbreak (as advised by CHP https://www.chp.gov.hk/en/h ealthtopics/24/index.html )

Nature Exploration, Creative Communication & Drama Play

Partial refund of programme fee for the impacted day(s)
Administration fee does not apply

(I) Ocean Park reserves the right to change the above contents at any time without further notice.
(J) In case of any dispute, the decision of Ocean Park Corporation shall be final and binding.

XI. We Wild Camp Terms and Conditions
Section I: Criteria for Participation

The programme is suitable for children aged 3 or above and their parent/guardian. However, participants who are under the age of 18 years old must be accompanied by a paying parent/guardian Remark 1 who satisfies all programme requirements.
Participants who are suffering from any disease (including, but not limited to fever, coughing, cold/flu, skin disease, fainting/giddiness/loss of consciousness when in close contact with animals, phobia of water or animals, allergy to fish or depressed immune mechanisms), under the influence of medication and/or alcohol are not recommended to participate in this programme.
The programme will mainly be conducted in Cantonese supplemented with English. The English-speaking session can be arranged upon request at the of application.
Participants must not be suffering from any infectious disease Remark 2 specified in the First Schedule to the Prevention and Control of Disease Ordinance (Cap 599 of the laws of Hong Kong).
To safeguard all participants, sick participants are requested to stay home. Ocean Park reserves the right to request the sick participants to leave the programme in case of such necessities.
If a situation arises where a participant threatens the safety or security of himself/herself or another participant, or if a participant shows disregard for programme guidelines, the participant may be dismissed from the programme at the discretion of Ocean Park. The participating parent/guardian shall have responsibility for the child’s safety and behaviour at all times and is obliged to conduct himself or herself in such manner so as to achieve this. The Park will not be responsible for any costs associated with a participant’s dismissal on the grounds of disruptive behaviour.
Participants shall not behave otherwise than in an orderly manner in Ocean Park or behave in an obscene or indecent manner.
In case of emergency, participants must be able to quickly exit the activity venue under the guidance of Park’s staff.
A condition of entry is to comply with all the park’s By-laws and safety rules which are available at the entrances of Ocean Park. Ocean Park shall be under no liability or responsibility for any loss of any kind or any damage to any property of any person in the Park.
Participants must at all times strictly follow all the instructions given by the Park’s staff and to the satisfaction of the staff giving the instruction.
The Park’s staff shall at all times have the full and final right to determine whether any participant is suitable for the programme and may refuse entry if refusal is necessary to ensure safety or order.
If the Park’s property is found lost or damaged during the programme, reimbursement in full cost must be made by the participant concerned.
The criteria listed above are subjected to change at the discretion of the Park and without prior notice.

Remark 1: ‘Guardian’ has the same meaning as in the < Guardianship of Minors Ordinance >.
Remark 2: These diseases include Acute poliomyelitis, Amoebic dysentery, Anthrax, Bacillary dysentery, Botulism, Chickenpox, Chikungunya fever, Cholera, Community-associated methicillin-resistant Staphylococcus aureus infection, Coronavirus disease 2019 (COVID-19), Creutzfeldt-Jakob disease, Dengue fever, Diphtheria, Enterovirus 71 infection, Food poisoning, Haemophilus influenzae type b infection (invasive), Hantavirus infection, Invasive pneumococcal disease, Japanese encephalitis, Legionnaires’ disease, Leprosy, Leptospirosis, Listeriosis, Malaria, Measles, Meningococcal infection (invasive), Middle East Respiratory Syndrome, Mumps, Novel influenza A infection, Paratyphoid fever, Plague, Psittacosis, Q fever, Rabies, Relapsing fever, Rubella and congenital rubella syndrome, Scarlet fever, Severe Acute Respiratory Syndrome, Shiga toxin-producing Escherichia coli infection, Smallpox, Streptococcus suis infection, Tetanus, Tuberculosis, Typhoid fever, Typhus and other rickettsial diseases, Viral haemorrhagic fever, Viral hepatitis, West Nile Virus Infection, Whooping cough, Yellow fever and Zika Virus Infection.

Section II: Application Procedure

It is highly recommended to make a reservation by submitting your application form prior to attending the Park due to the limited capacity. Please contact Discovery & Education Department at 3923-2323 (select the language and press [4]) for any queries. Applications will be considered on a first-come-first-served basis. Application forms and information can be obtained from the following locations:
- Ocean Park website: www.oceanpark.com.hk
- Guest Relations at the Park’s Entrance
Reservations can be made via Email or Fax at least 7 days in advance. Upon transaction completion, the applicant will receive an email confirmation letter
The programme date chosen cannot be changed upon confirmation, except under the circumstances stated in Session III. All payment made are non-transferable and non-refundable.
Programme fee includes dinner and breakfast of next day. Should the participant have any food allergy, special medical condition or require special attention, please state on the application form. Application will not be accepted if the meal requested cannot be arranged, or the special request exceeds the operational scope of Ocean Park.
Please arrive at the gathering point punctually. Late-comer might not be admitted to the programme.
Participant’s name, confirmation letter and the credit card used for payment should be presented for verification on the date of visit.
All participants are not allowed to leave the group without a prior approval from the instructor.
It is highly recommended that no valuable items should be brought to the Park. Ocean Park shall be under no liability or responsibility for any loss or any damage to the property of any participant in the Park.
Tent, sleeping bag and mattress will be provided by the Park. Participants could bring their own if necessary.
All participants are recommended to wear causal out-fit and bring daily necessities (e.g. tooth brush, toothpaste), a bottle of water, hat/cap, sunscreen lotion, umbrella and mosquito repellent. Participant may also bring along pillow and warm clothes if necessary. Please note that changing room and shower facilities are not available in the Park.
It is prohibited to take photo, video or use mobile phone at the back-of-house of all animal facilities.
The itinerary or content of the programme may be subject to change without prior notice.
The stay-behind fee for the next day is included in the programme fee.
We will take all practicable steps to destroy your personal data within a reasonable period of time that is six months from the programme date. However, where you consent or do not object to the use of your personal data in direct marketing, we may continue to retain and use your personal data (primary your name and contact details) in direct marketing product, service, activities and other subjects to you until you opt out from direct marketing at any time.

Section III: Cancellation
Cancellation of the Programme may be made in the following circumstances:

Inclement weather, including but not limited to the hoisting of Tropical Cyclone Warning Signal no.3 or above, or rainstorm warning (amber, red or black) issued by Hong Kong Observatory; or
Any safety issue regarding any participant, staff or animals; or
The decision for immediate cancellation of the Programme at the sole discretion of the Executive Director of the Park or his/her delegate.

The programme will be re-scheduled for the affected participants under the above-mentioned circumstances.
Part of the programme proceeds will go to the Ocean Park Conservation Foundation, Hong Kong to support its research projects and public awareness programmes for wildlife conservation in Asia.

XII. Ocean Park Nature Art on Bread Workshop Terms and Conditions
Criteria for Participation

Children participants must be aged 3 or above.
Eligible participants aged 3-11 must be accompanied by a parent/guardian who satisfies all programme requirements. A parent/guardian can accompany a maximum of one eligible participant aged 3-11.
No accompanying guest is allowed (include children who are under aged 3).
Upon completing the workshop, each group of participants will take home three focaccias (around 300g in total).
The manufacturing process of Focaccia may involve co-working with other participants in the bakery class.
The colour of the edible decorations will change after baking. We suggest taking photos of the bread before it is baked.
Participant must read the event details of “Event Rules and Regulations”, and “Cancellation” of the Rules & Regulations.
The enrolment is on a 2-person basis. The pricing is the same for both adults and children. Participant group with less than 2 persons have to pay for 2-person full price.
Before application, please be aware of any potential food allergy situation. Enquiry for the food ingredients used in bakery class is available for reference. Ocean Park has no responsibility for any food allergy situation caused.

General Conditions

Participants should arrive at event venue 15 minutes before the start of the class, and to present the confirmation email to on-site staff for verification of identity.
Please arrive at the gathering point punctually. Late-comers might not be admitted to the programme.
Participant absence due to any circumstances is considered as “no show”, no rescheduling or other arrangement will be provided.
Participants need to disinfect hands before the workshop begins and must strictly follow every instruction given by the Park's staff to the satisfaction of the staff giving the instruction.
Participants are advised to remove their hand accessories during the workshop, e.g. rings and bracelets during the workshop.
If the Park’s property is found lost or damaged during the programme, reimbursement in full cost must be made by the participant concerned.
Participants are required to supervise their children participant at all time and take responsibility for their safety. Participants are also required to procure them to comply with all instructions provided by the event tutor.
If a situation arises in which a participant threatens the safety or security of another participant, or if a participant shows disregard of programme guidelines, we will communicate with the parents and make every appropriate effort to handle the participant’s behaviour. Should the disruptive behaviour continue, the participant may be dismissed from the programme and should leave the Park with his/her parents at the discretion of Ocean Park. The Park will not be held responsible for any cost associated with a child’s dismissal on the ground of disruptive behavior.
It is highly recommended that no valuable items should be brought to the Park. Ocean Park shall be under no liability or responsibility for any loss or any damage to the property of any participant in the Park.
The participant should wear appropriate and comfortable-wear for the class.
The event details, tutor and food ingredients are subjected to change at the discretion of the Ocean Park and without prior notice.
The criteria listed above are subject to change at the discretion of the Ocean Park and without prior notice.

Equipments

The following items shall be prepared by the participant:
- A reusable food box and carrier bag for the bakery product
The following items will be provided by the programme:
- Bakery tools and food ingredients

Application Information

Event application is offered on a first-come-first-served basis, subject to availability (according to the confirmation email).
The application deadline is 3-working-days before the event date.
Applicant must provide accurate contact details. A confirmation email will be issued upon successful application, according to the provided contact details.

Cancellation
Cancellation of the Programme may be made in the following circumstances:

Due to Park closure or
Ocean Park will make below arrangement if the programme is affected by inclement weather:
1. A black rainstorm warning is issued by the Hong Kong Observatory;
2. A Tropical Cyclone Warning Signal No. 8 or above is hoisted by the Hong Kong Observatory;
- Time: 2 hours before gathering time
  - Issued
    - Programme Arrangement: Programme Cancel
  - Lowered
    - Programme Arrangement: Programme Resume
Ocean Park reserves the right to cancel course due to insufficient enrolment.

The programme will be re-scheduled/ refund for the affected participants under the above-mentioned circumstances.

XIII. Ocean Park (The Park) Adventure Camp – “Junior Walkers” & “Adventurous Walkers” Terms and Conditions
(A) Criteria for Participation

Junior Walkers is suitable for children aged 6 to 8; Adventurous Walkers is suitable for children aged 9 to 1
Participants suffering from any disease within a previous 24-hour time frame (including, but not limited to fever, cough, cold/flu, nausea, diarrhea, vomiting, rash, skin disease, heart disease, lung disease, haemophilia, epilepsy, fainting/giddiness/loss of consciousness when in close contact with animals, phobia of water or animals, allergy to fish or depressed immune mechanisms) are not recommended to participate in this programme.
Participants suffering from any infectious disease specified in the First Schedule to the Prevention and Control of Disease Ordinance (Cap 599 of the laws of Hong Kong) Remark 1 will not be allowed to take part in this programme.
To safeguard all participants, sick participants will be requested to stay home. Ocean Park reserves the right to request sick participants to leave the programme in case of such necessities.
If a situation arises where a participant threatens the safety or security of other participants, or if a participant shows disregard of programme guidelines, we will make every appropriate effort to communicate with the parents to handle the participant’s behaviour. Should the disruptive behaviour continue, the participant may be dismissed from the programme and should leave the Park with his/her parents at the discretion of Ocean Park. The Park will not be held responsible for any cost associated with a child’s dismissal on the ground of disruptive behaviour.
A condition of entry is to comply with all the park’s By-laws and safety rules which are available at the entrance of Ocean Park. Ocean Park shall be under no liability or responsibility for any loss of any kind or any damage to any property of any person in the Park.
In case of emergency, participants must be able to quickly exit the activity venue under the guidance of Park’s staff.
Participants must absolutely follow all the instructions given by the Park’s staff at all times.
If the Park’s property is found lost or damaged during the programme, reimbursement in full cost must be made by the participant concerned.
The Park’s staff shall at all times have the full and final right to determine whether any participant is suitable for the programme and may refuse entry if refusal is necessary to ensure safety or order.
The criteria listed above are subject to change at the discretion of the Park and without prior notice.

Remark 1: These diseases include Acute poliomyelitis, Amoebic dysentery, Anthrax, Bacillary dysentery, Botulism, Chickenpox, Chikungunya fever, Cholera, Community-associated methicillin-resistant Staphylococcus aureus infection, Coronavirus disease 2019 (COVID-19), Creutzfeldt-Jakob disease, Dengue fever, Diphtheria, Enterovirus 71 infection, Food poisoning, Haemophilus influenzae type b infection (invasive), Hantavirus infection, Invasive pneumococcal disease, Japanese encephalitis, Legionnaires’ disease, Leprosy, Leptospirosis, Listeriosis, Malaria, Measles, Meningococcal infection (invasive), Middle East Respiratory Syndrome, Mumps, Novel influenza A infection, Paratyphoid fever, Plague, Psittacosis, Q fever, Rabies, Relapsing fever, Rubella and congenital rubella syndrome, Scarlet fever, Severe Acute Respiratory Syndrome, Shiga toxin-producing Escherichia coli infection, Smallpox, Streptococcus suis infection, Tetanus, Tuberculosis, Typhoid fever, Typhus and other rickettsial diseases, Viral haemorrhagic fever, Viral hepatitis, West Nile Virus Infection, Whooping cough, Yellow fever and Zika Virus Infection.

(B) General Conditions

One enrolment is for one participant and one programme only.
All enrolment documents should be clearly filled in by the parent or the authorized guardian (aged 18 or above).
All payments made are non-refundable.
The chosen programme code, date, time and participant’s name cannot be changed upon confirmation, except the circumstances stated in Part (F) and Part (G).
Should the participant have any food allergy, special medical condition or require special attention, please specify them clearly in the Participant Information field, “Is participant allergic to certain food/ objects/ animals?” Enrolment will not be accepted if the special request exceeds the operational scope of Ocean Park.
Please arrive at the gathering point punctually. Late-comer might not be admitted to the programme.
Participant’s name and the email of confirmation letter should be presented for verification on the programme date.
If participant is a SmartFun Annual Pass holder, please present the original SmartFun Annual Pass for the purpose of verification on the programme date. If the participant fails to comply, he/she must settle the price difference before the programme commencement.
All participants are not allowed to leave the group without prior approval from the instructor.
It is highly recommended that no valuable items should be brought to the Park. Ocean Park shall be under no liability or responsibility for any loss or any damage to the property of any participant in the Park.
It is prohibited to take photo, video or use mobile phone at the back-of-house of all animal facilities.
Participant must be picked up by his/her parents, or the authorized person (aged 18 or above) at the end of programme day.
No parent is allowed to accompany participant during the programme.

(C) Enrolment Method & Procedures
Enrolment must be made online at least 3 days before the first day of programme. Enrolment will be considered on a first-come-first-serve basis. A confirmation letter will be sent via email once the payment has been received. Please also pay attention if the confirmation letter was wrongly identified as spam or junk mail.

(D) Payment Method

Payment should be made by credit card (Visa and Master) only. The programme fee will be debited from the credit card account provided in the online enrolment. All payments are non-refundable.
A maximum of 3 transactions can be made per credit card per day.
For your protection, Verified by Visa and MasterCard®SecureCode™ is available in our payment gateway. Please ensure that the credit card for payment has been duly activated for verification service through its card issuer before your enrolment.

(E) Privileges and Enrolment
Ocean Park SmartFun Annual Pass Members

Members could enjoy a special discount on programme fee. This offer cannot be used in conjunction with other promotional offers.
The participant must be a valid annual pass member on date of enrolment and programme in order to enjoy the privilege. Enrolments can only be submitted with participant name same as in the Annual Pass. (Please apply for or renew the SmartFun Annual Pass at least 5 days before your enrolment in order to get the SmartFun membership number for enrolment)
The participant must present a valid Annual Pass for verification on the programme day. If he/she fails to comply, the applicant must settle the price difference before programme commencement.

(F) Cancellation and Changes of Programme

Decision for immediate cancellation of the programme shall be at the sole discretion of Ocean Park.
The itinerary or content of the programme may be subject to change without prior notice.
Programme will be cancelled under the following circumstances. Ocean Park will not contact parents for adverse weather arrangement on the programme date before the camp starts under normal circumstances, please check the “Special Circumstances & Weather Arrangement” in the Park’s website for further details:
1. A red or black rainstorm warning is issued by the Hong Kong Observatory;
2. A Tropical Cyclone Warning Signal No. 3 or above is hoisted by the Hong Kong Observatory;
  - Time: 2 hours before gathering time
    - Red/black rainstorm signal/ Tropical Cyclone Warning Signal No. 3 or above Issued
      - All programmes cancel
    - Red/black rainstorm signal/ Tropical Cyclone Warning Signal No. 3 or above Lowered
      - All programmes resume
  - Time: After programme commences
    - Red/black rainstorm signal/ Tropical Cyclone Warning Signal No. 3 or above Issued
      - All programmes run indoor activities
    - When Tropical Cyclone Warning Signal Pre-No. 8/ No. 8 or above is issued
      - All programmes cancel immediately. Parents should pick up participants as soon as possible
3. An announcement of the suspension of schools is issued by the Education Bureau.
  - Classes of AM, PM or whole-day kindergartens are suspended
    - Programme Arrangement: Continue
  - Classes of all day schools are suspended
    - Programme Arrangement: Cancel
When pre-warning thereof or Tropical Cyclone Warning Signal No.3 is issued before the programme time, all programmes will be cancelled. Parents should take the Explorers home even when they are on the way. Ocean Park will arrange staff to look after Explorers who might have already arrived.
Instructors will contact parents about the above arrangement in such cases of adverse weather during the programme period.
The park would make the following arrangements for the programmes that are decided to be cancelled by the Park:
1. Cancelled programmes will not be postponed to the next programme day. Future activities will accord with the original time and date.
2. Detailed refund arrangements will be sent to parents by email within 7 working days after the cancellation of a programme.
3. If the programme date is affected, the complimentary daytime admission ticket cannot be rescheduled, refunded or redistributed.

(G) Leave Arrangement

If there is a need to apply for sick leave, please inform us in advance at (852) 3923 2323 (choose the language and then press [4]). Relevant substantiation documents have to be provided.
Subject to the presentation of a doctor’s certificate, a partial refund of impacted day(s) will be arranged after deducting an administration fee of HK$200.
An administration fee of HK$200 will be charged to each sick leave (with doctor’s certificate), course change or refund request. Applicants must fill in the refund/ reschedule application form and return to the Park for processing.

(H) Ocean Park reserves the right to change the above contents at any time without further notice.
(I) In case of any dispute, the decision of Ocean Park Corporation shall be final and binding.

XIV. Souvenir Voucher Terms and Conditions

Upon completion of the transaction, guests will receive a souvenir voucher (containing a QR code for merchandise redemption) via email for order acknowledgement.
Guests should redeem the merchandise with the redemption voucher within 60 days from transaction date at “Waterfront Gifts" souvenir shop located in the Waterfront of Ocean Park. Guests must hold valid Ocean Park admission ticket for entry into the Park and redeem the merchandise within the operating hours of Ocean Park. Expired redemption voucher will not be accepted. If guests have any enquiries or need special redemption arrangement, please contact us via email at cs_retailoperations@oceanpark.com.hk before placing the purchase order online.
Items sold are non-refundable.
Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that guests provide the product photo, the souvenir voucher and the redemption receipt through e-mail to cs_retailoperations@oceanpark.com.hk within 7 days upon receipt of merchandise. Ocean Park reserves the right to accept the exchange of merchandise on such terms that it may determine at its sole discretion.
The Park reserves the right to amend these Terms and Conditions at any time without prior notice.
In the event of dispute, the decision of Ocean Park will be final.

General Terms and Conditions

General Admission Ticket holders may visit Ocean Park on any one day during the validity period of the tickets which commences from the date of purchase to 180 days following such date.
General Admission Tickets are valid on all dates during the validity period.
The ticket is non-transferable, non-exchangeable and non-refundable.
Tickets are valid only on the specified date or during the specified period printed on the tickets. Any re-sale of the tickets without prior consent in writing from Ocean Park is strictly prohibited.
Physical admission ticket holders must present their personal identification documents as stated above at the Park’s turnstile for verification. E-ticket holders must present e-ticket, the above- mentioned identification document and the credit card used for the purchase of tickets for verification upon admission.
Online tickets can only be purchased by credit card.
Tickets must be collected by the credit card holder only.
A maximum of 10 tickets can be purchased per transaction per credit card or electronic payment account.
A maximum of 4 transactions can be made per credit card or electronic payment account per day.
For your protection, Verified by Visa, MasterCard®SecureCodeTM and American Express SafeKey is available if you have registered with your payment card issuing bank for this service.
Ocean Park will only issue tickets after your credit card payment is authenticated. If the payment cannot be authenticated by the bank, Ocean Park reserves the right to cancel your ticket order.
Ticket orders cannot be cancelled nor amended once the order form has been submitted to Ocean Park.
Children aged 11 or below must be accompanied by a person aged 15 or above.
Free admission is granted to children under 3-year-old and local senior residents, who is 65 years old or above with Hong Kong Identity Card or the "Senior Citizen Card" issued by Social Welfare Department. Holder of Registration Card for people with Disabilities and Hong Kong residents with Hong Kong Identity Card visiting on birthday are FREE to enter Ocean Park.
General admission tickets are only for admission from park open until park close. For specific events, separate purchase of special event tickets is required.
If you choose to print the admission tickets immediately, you may do so upon successful payment.
A notification email will be sent to you to acknowledge receipt of your ticket order.
If you choose to receive the tickets by post, Ocean Park will make every reasonable effort to deliver the tickets to the address specified in your order form. However, Ocean Park shall not be held liable for any late delivery or loss of tickets or any consequential loss relating to such late delivery or loss for whatever reason.
If you choose to collect the tickets at Ocean Park Main Entrance in person, you must present a copy of the ticket redemption E-voucher and your credit card used for the purchase of the online tickets for verification.
The ticket will be void if altered or defaced.
In case of inclement weather, including but without limitation to the hoisting of tropical cyclone signal no. 8 or above or black rainstorm warnings, Ocean Park may be closed with or without prior notice to the public. In case the Park reaches its maximum capacity, admission control may be imposed and you may not be allowed for entry. In any of such event, Ocean Park may, at its sole discretion, change the validity date of the ticket to an alternative date or refund the price of the ticket to you.
For repair, maintenance, inclement weather or other reason, Ocean Park may suspend the operation of any ride or close any attraction at any time without prior notice. It is a condition of sale of the Park’s admission ticket that any request for a refund, whether partial or in full, for the tickets purchased by visitors will not be considered by the Park as a result of such ride suspension or closure of attraction.
All tickets sold will be subject to the Ocean Park Bylaws, which are displayed at the main entrance and on the website of Ocean Park. Upon confirming your ticket order via this online system, you confirm your understanding and acceptance of these terms and conditions.
The Park reserves the right to amend these Terms and Conditions at any time without prior notice.
In the event of a dispute, the decision of Ocean Park will be final.
If you have any enquiries, please contact us at (852) 3923 2323 or send email to gr@oceanpark.com.hk.